SOL/02.BAI Automation · Agents

Agents that actually ship work.

A fleet of specialized agents — support, revenue, ops, finance — each with a defined role, scoped tools, evaluation gates and human escalation paths.

Engagement signals
Live
6+
Agent roles per typical fleet
94ms
p95 agent response latency
98%
Avg. eval pass rate at production
Overview

Workforce, not widgets.

We design agents around real job roles — with the tools, knowledge and judgment that role needs. Every agent ships with measurable accuracy, latency and cost-per-task.

Capabilities

Six capabilities. One operating system.

ROL

Role Design

Translate a job description into agent scope, tools, knowledge and escalation rules.

TOL

Tool & API Layer

Scoped, audited, rate-limited access to systems of record.

MEM

Memory & Context

Conversation, episodic and semantic memory tuned per role.

EVL

Evaluation

Labeled task suites, golden traces, weekly regression reports.

GUA

Guardrails

Policy enforcement, PII redaction, jailbreak resistance, red-team coverage.

OBS

Observability

Trace, replay, score and debug every interaction.

Implementation

From kickoff to compounding outcomes.

01

Scope

Role design, success metrics, escalation map.

02

Build

Tool layer, prompts, retrieval, eval harness.

03

Red-team

Adversarial testing, jailbreak resistance, PII coverage.

04

Pilot

Shadow then partial production with humans in the loop.

05

Scale

Full rollout, ongoing tuning, fleet expansion.

Use cases

Where this earns its keep.

01

Tier-1 support

KB-grounded resolution, intelligent escalation, post-call summarization and CRM update.

02

Outbound revenue

Persona research, sequence drafting, objection handling, meeting booking.

03

Finance reconciliation

Invoice matching, dispute drafting, ledger anomaly triage.

04

Internal copilots

Embedded assistants for engineering, legal, ops — grounded in your own documents and systems.

FAQ

Frequently asked

Engagement

Design your first agent role.

A 45-minute working session to translate one role into an agent scope and projected impact.